From the moment we arrived, it was clear that this so-called premium hotel was more style than substance. A staff member courteously opened our car door only to vanish into thin air, leaving us awkwardly unloading our suitcases alongside the driver. For a hotel that prides itself on luxury, this was an astonishing misstep right out of the gate. Instead of a refreshing drink, we were handed an overly sweet, artificial-tasting ice cream that seemed more like a child's birthday party favor than a thoughtful welcome. Not exactly the elegant arrival one would expect. After requesting an upgrade because it wasn't offered we were told it would be arranged. However, when we returned later, it was obvious no one had taken action. We sat waiting for nearly two hours until frustration led us back to the front desk to push for answers. The upgraded room was finally given to us, but the lack of communication and coordination left a bitter taste. Our room, while offering direct pool access, was small and uncomfortably humid. Worse still, the floor remained perpetually damp with no mats or towels provided for guests coming in from the pool just soggy footprints trailing from the door to the shower. A detail that seems so basic, yet was completely overlooked. Cleanliness was another major letdown. Dust lined the floor and even clung to dishes in the room an unforgivable flaw in a hotel that markets itself as luxurious. But the most shocking discovery? No bidet or hygiene spray in the bathroom. In Asia, this is almost unthinkable. For a region that values cleanliness, the absence of such a standard fixture was truly astonishing and, frankly, unacceptable. Noise was a constant companion throughout our stay. Thin walls meant every sound from neighboring rooms echoed loudly, and nearby construction only added to the chaos. Mornings were particularly dreadful. The breakfast area felt more like a crowded theme park cafeteria than a relaxing dining space. Swarms of noisy families, children darting between tables, and a general sense of disorder made for an exhausting experience before the day even began. To be fair, the staff remained consistently warm and welcoming—smiling through the chaos and the hotel does feature a great gym and a long lap pool that's perfect for a real swim. Dinner was surprisingly good as well, with dishes that were flavorful and well-presented. Still, I couldn't be more relieved that we only booked for one night. Any longer, and this trip would've become a test of endurance rather than a holiday. This hotel might work for families with energetic kids, but if you're seeking peace, comfort, or anything resembling true premium quality look elsewhere.
